Free Delivery on orders over £60.00   
My Bag
TIGI
PennyPlain
VIZ
Perfect-fit

Returns & Exchanges

 

HOW DO I RETURN OR EXCHANGE MY PURCHASE?

 

 

RETURNS

 

At Penny Plain we want our customers to be totally satisfied with your order, but if there is a problem, we would be happy to offer a refund or exchange within 28 days of receipt.

Unless the item is faulty, all return postage fees & tracking are the responsibility of the customer.

Please note that refunds are only provided on the value of the item at the time of purchase.

It is not our responsibility to refund any postage that was paid for at time of purchase.

We do not accept any instore exchanges or refunds at our head office and must be done at the same point of purchase.

We recommend you use our Royal Mail portal for returning your item, the service will cost you £3 and will be debited from the refund of your order.

To return an item, simply follow the instructions on the Royal Mail portal or alternatively the return form enclosed with your order, if you have misplaced this you can download another form here. An exchange is only valid in the same style of your original purchase. You may exchange the size or colour.

All returns are subject to our standard online returns and exchange policy. If you have a query about a parcel you returned to us, please have the order number ready when you contact us.

EXCHANGES

 

If you have ordered the wrong item(s) or simply had a change of heart, all item(s) must be returned in the original packaging, in suitable condition, with any associated products and tags are intact. We will reject returns that are not in a suitable condition for re-sale.

If you have a query about a parcel you returned to us, please have the order number ready when you contact us.

Customers are responsible for the cost of returning unwanted items.

All items due to be exchanged are subject to stock and size availability. If your requested size or style is not available at the time of exchange a refund will be processed for that item. An exchange is only valid in the same style of your original purchase. You may exchange the size or colour.

Please note that returns and exchanges can take up to 8-10 days to process.

 

FAULTY OR DEFECTIVE ITEMS

 

We aim to always provide the highest quality products on all of our garments through various quality checks, however if you ever receive any item that would be faulty, we would be happy to replace the item or issue a refund depending on the circumstances.

If you have received faulty or defective goods, don’t worry. Simply get in touch with us to report the problem. Email one of our dedicated customer service advisors at web@pennyplain.com. Our team will be happy to help you resolve the issue and provide you with further instructions. If the item found to be defective due to a manufacturing fault, we will process a full refund if required.

Be the first to hear about our latest news and offers.